Your Rights as a Patient

As a patient receiving home health care services, you have the right to:

• Dignity & Respect

  • • Be treated with courtesy, dignity, and respect regardless of race, color, religion, age, gender, sexual orientation, disability, national origin, or ability to pay.

    • Have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected.

• Privacy & Confidentiality

  • • Have your personal and health information kept private in accordance with HIPAA regulations.

    • Receive a copy of the agency’s Notice of Privacy Practices upon request.

• Informed Participation

  • • Receive a clear explanation of your condition, care, services, and who will provide them.

    • Participate in developing and revising your plan of care.

    • Be informed in advance about the care to be provided and any changes in the plan.

• Freedom of Choice

  • • Choose your home health agency and healthcare providers.

    • Refuse treatment or services and be informed of the consequences of such decisions.

• Safety & Advocacy

  • • Receive care in a safe, clean environment.

    • Be free from any form of abuse, neglect, or exploitation.

    • Voice complaints or concerns about care or services without fear of retaliation.

    • Receive a prompt response to grievances.

• Financial Transparency

  • • Be informed of charges for services and any potential out-of-pocket expenses.

    • Receive an explanation of your bill and available payment options.

Your Responsibilities as a Patient

To help us provide the best possible care, we ask that you:

• Provide accurate and complete information about your health history, medications, and any changes in condition.

• Follow the plan of care and instructions agreed upon with your healthcare team.

• Inform the agency if you are unable to follow the treatment plan or will not be home for scheduled visits.

• Treat staff with respect and courtesy.

• Maintain a safe environment for care to be provided.

• Notify the agency of any advance directives (such as a living will or durable power of attorney).

• Inform the agency of any concerns, dissatisfaction, or changes in insurance or contact information.